Clear terms.
Better control.

Nodewave Technologies is a proprietorship supplying virtual private server (VPS) and virtual dedicated server (VDS) plans through this website. These are digital infrastructure services supplied for the 30-day period shown in the plan and invoice.

Availability, supported operating-system images, resource allocations and the final payable amount are presented before an order is placed. Only options shown as available at checkout may be purchased. VPS and VDS plans share the compute platform; a VDS plan provides the resources shown in its specification and does not promise an exclusive physical host.

Ordering and account access

Customer account creation and sign-in use Discord. The customer is responsible for access to their Discord account and for the credentials and SSH keys used with a server. Only plans and system images shown as available at checkout may be ordered.

Listed prices cover one 30-day period and include applicable GST; GST is not added on top of the accepted total. Local-currency prices are fixed where offered. The quote shows its currency, total and expiry before the order is created. Refresh an expired quote before ordering. Provide your correct billing name, address, country and state, and your GSTIN if you are buying as a GST-registered business. Tax details are recorded with the invoice. Indian hosting supplies are subject to 18% GST: CGST and SGST for applicable supplies within Telangana, or IGST for applicable interstate supplies.

Indian customers pay through the available Razorpay checkout methods. International customers use the bank-transfer method displayed for their invoice; international card checkout is not offered. Send the exact invoice amount and full reference using the supported transfer method. A receiving account must not be treated as accepting every wire or SWIFT transfer. Your bank may charge its own transfer or conversion fees. Sending funds, a pending transfer or a screenshot does not confirm payment. Nodewave verifies credited funds against the invoice before activation. Foreign billing and payment evidence are reviewed for tax treatment. Where the supply qualifies as an export, the invoice records export on payment of IGST; a foreign address alone does not create a tax exemption. INR conversion used for tax accounting does not change the fixed amount the customer accepted.

Discount codes

Eligible codes reduce the first invoice only. The dashboard shows the discount and final GST-inclusive total before you order. Renewal uses the regular plan price shown at checkout. Codes can have an expiry, currency or plan restrictions, a total use limit and a per-customer limit. Creating an order reserves one use; an unpaid reservation is released when that order is cancelled or expires. A paid redemption is not automatically restored after a refund.

Renewal and cancellation

Renewal payment requests are generated from seven days before the service due date. Each renewal needs a separate payment; there is no automatic recurring card debit. Pay by the due date displayed in the dashboard. Contact support if you do not want to renew, or to arrange service closure and removal of your data. Late renewal restrictions and service deletion are handled by the team; the service has no automatic suspension or deletion countdown. A post-expiry data-retention period is not guaranteed. Keep an independent backup before requesting deletion.

An unpaid first-order capacity reservation expires 24 hours after order creation. Funds received after the reservation expires, against a cancelled invoice or after a conflicting payment require review; they do not automatically restart the order. Contact support rather than paying again.

Customer responsibilities

Customers must use the service lawfully and must not run spam, malware, unauthorized access attempts, attacks on third parties, or activity that compromises the shared platform or network. Customers are responsible for their own applications, access controls, software updates and backups of data stored on their servers. Nodewave may restrict a service to contain active abuse or a security incident and will provide an explanation through its customer contact channel where practicable.

Service limits

Plan resources and operating-system availability are the ones shown in the order. Application performance depends on the workload, software configuration and shared infrastructure. Network protection and telemetry may be affected by maintenance, attacks or outages. Provider-wide protection capacity is not a dedicated capacity allocation or a guarantee that every attack will be absorbed. These terms do not promise an uptime percentage, loss-free storage, customer-data backup or recovery period. Any separate service-level commitment must appear in the purchased plan or a written agreement. The 24-hour activation or refund commitment below still applies.

These terms take effect on 2 October 2026 and are governed by applicable Indian law. Nothing here excludes a consumer right or remedy that cannot lawfully be excluded. Contact the support and complaints channel below before escalating a dispute. Material policy changes will be published with a new effective date and will not remove rights attached to an already accepted order.

Information used to provide the service

Nodewave receives a Discord account identifier, display name and verified email address through Discord sign-in. The dashboard stores information needed to provide your account and service: billing name and address, country and state, GSTIN where supplied, selected plan and system image, hostname, SSH public key, assigned server IP, invoices, payment references, service status and operational events. Technical logs, server metrics and security events support account security, troubleshooting and protection. Public telemetry uses aggregate information rather than customer account or server details.

Nodewave uses necessary session and OAuth state cookies to keep a customer signed in and complete Discord authorization. The current site has no advertising cookie or analytics integration. Payment card and bank credentials are entered with the payment provider; Nodewave does not ask customers to enter card details into its own forms.

Who receives data

Relevant information is processed by Discord for login, Razorpay for Indian payment processing, the receiving bank or payment provider for bank transfers, Cloudflare for website delivery and security, Servers.com for hosting infrastructure, Gcore for network protection, and the configured email provider for transactional messages. Information is shared for the service functions each provider performs. Providers and infrastructure may process information outside your country. Nodewave may also disclose information where legally required or to investigate abuse. Fixed plan prices do not require a currency-rate API for customer quotes.

Control and retention

Request access, correction or account deletion at [email protected] from the email associated with your account. The team verifies ownership before acting. Account deletion does not automatically cancel a paid service or erase invoices, payment records and information that must be retained by law; support will explain the effect on active services. Keep your own copy of server data before requesting service deletion.

Account and service records are retained while needed to provide the service. GST accounting records are retained for at least 72 months from the due date of the annual return for the relevant year, and longer where an investigation or proceeding requires it. Other records may be retained as needed for security, dispute resolution and applicable recordkeeping duties. Deletion requests and retention reviews are handled by the team; this policy does not promise an automatic purge at a fixed date.

Nodewave Technologies offers a 24-hour money-back window for VPS/VDS purchases. The window starts when the invoice payment succeeds: when a gateway payment is captured or a bank transfer is verified and recorded as paid. A customer who requests cancellation within that window will receive a refund of the amount paid on that invoice after the request and payment are verified.

For orders accepting version 2026-10-02-setup, if Nodewave cannot activate the purchased server within 24 hours after both successful payment and completion of the required SSH access setup, the customer is entitled to a full refund regardless of whether the discretionary cancellation window has ended. Nodewave will initiate an approved refund within seven business days after approval. The payment provider or bank may then need additional time to credit the customer. Refunds are returned through the original payment route when available. If that route is unavailable for a verified bank transfer, Nodewave will agree on a secure alternative with the customer before returning funds. A transfer screenshot alone does not establish that payment succeeded.

Refunds are reviewed and initiated by the team. A dashboard status such as “refund review” means review is required; it does not mean money has already been returned. The team will confirm the refund reference when the payment provider or bank accepts the refund. Any required tax credit note is handled with the refund records.

VPS and VDS plans are digital services. No physical item is shipped and there is no shipping charge. After payment is verified, the customer adds an SSH public key in the server dashboard. Once this required access setup is complete and capacity, network and selected OS image checks pass, Nodewave provisions the server and shows its status and access details in the customer dashboard. Transactional email provides the account and service instructions. The first 30-day service period starts when the server is activated; the dashboard shows the resulting due date.

For orders accepting version 2026-10-02-setup, Nodewave's delivery target is activation within 24 hours after successful payment and completion of required access setup. If you need help adding a public key, contact support. The 24-hour discretionary cancellation window still starts at payment. Earlier accepted orders retain their original delivery commitment. If it cannot activate the server within that time, Nodewave will provide a full refund under the policy above. Image availability, fraud checks, network validation or technical failure can delay activation. Customers should report a missing or unusable server to [email protected] with the invoice ID. If activation needs review, the dashboard will show that status. Do not make a second payment for the same order.

For an order, activation, billing, cancellation or privacy question, contact Nodewave Technologies first and include the relevant invoice or order ID. Do not include passwords, card numbers or SSH private keys.

The [email protected] mailbox is for outbound transactional mail; it is not a support channel. If a payment dispute remains unresolved after contacting Nodewave, customers may use their payment provider’s dispute process. Complaints and escalation requests can be sent to [email protected] and will be reviewed during the published support hours.